Frequently Asked Questions
Everything you need to know about your journey to glowing, rejuvenated skin.
How often should I use my Vitalysse Derma Roller?
For best results, we recommend using your derma roller 1-2 times a week. Always allow your skin to fully recover between sessions to ensure optimal collagen production and safety.
What is the shipping timeframe for my order?
We process all orders within 24-48 hours. Standard shipping typically takes 3-7 business days within the domestic region, and you will receive a tracking number as soon as your package departs our facility.
How do I sanitize my derma roller?
Sanitization is crucial. Soak the roller head in 70% isopropyl alcohol for 5-10 minutes before and after every use. Allow it to air dry completely before storing it in its protective case.
What is your return policy?
Due to the hygienic nature of our products, we can only accept returns on unopened and unused items in their original packaging within 30 days of purchase. If your item arrived damaged, please contact our support team immediately.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure and seamless checkout experience.
When should I replace my derma roller?
To maintain needle sharpness and hygiene, we recommend replacing your Vitalysse Derma Roller every 1-2 months, depending on the frequency of use.